Refund Policy
We want every customer to feel confident before and after purchasing. This policy explains when refunds are available, how to request one, and how long processing usually takes.
Fair Guarantee
Refund requests are reviewed fairly based on the purchase date, account status, and issue reported.
Support First
For technical issues, our support team may try to fix the problem before finalizing a refund decision.
Clear Timeline
Approved refunds are normally processed within 3–5 business days to the original payment method.
Money-Back Guarantee
If you are not satisfied with your Streamiptvuk.it.com IPTV subscription, you may request a refund within the allowed refund window. The first 7 days are handled with a simple review process, while later requests may require troubleshooting and verification.
Eligibility for Refund
- The request is submitted within the refund period from the date of purchase.
- The account has not been suspended or banned for violating our Terms of Service.
- The reported issue is related to the service and could not be resolved by support.
Non-Refundable Cases
- Refund requests made after the allowed refund period may not be accepted.
- Problems caused by unstable internet, unsupported devices, VPN restrictions, or local hardware issues are not covered.
- Misuse of the subscription, credential sharing, reselling, or account abuse makes the purchase non-refundable.
How to Request a Refund
To help us verify your order quickly, please include your purchase email, order ID, and a short explanation of the issue when contacting our billing team.
Contact Billing Support
Send your refund request to billing{{ $setting->webname }} with your order details and reason for the request.
Verification & Support Review
Our team may verify the account, purchase date, and service issue. If the problem is technical, we may offer troubleshooting before refund approval.
Refund Processing
Once approved, the refund is processed back to your original payment method. Bank or payment provider delays may vary.
Important Refund Note
Refunds are only issued to the original payment method used at checkout. We cannot send refunds to a different card, account, wallet, or third-party payment method for security reasons.
